Frequently asked questions

I can't wait to meet you! Feel free to sign up for a free consultation so we can discuss a few specifics on insurance (if you are going this route). Then, schedule the "initial evaluation" appointment. This is going to be the foundation of our plan of care. During this session I am going to ask various questions so I understand how your issue is impacting your function. I will also perform screening questions to make sure this is the right option for you. From there I will have you perform various movement based tests to give us a baseline of where you are in terms of strength, flexibility, balance, pain, or whatever it may be that you are having issues with. This will help me creat a plan of care to direct our future treatment sessions.

Thanks for asking! It is best that you wear loose clothing (such as an outfit you would work out in). We will be doing some movement based activities so you do not want restrictive clothing. For example, if you have knee pain I would like for your pants/shorts to be able to be pulled up past the knee joint for observation. Also try to be in a room in your home where it is quiet and you have good internet connection to enhance this experience. I recommend that there be space for you to position your phone or computer (as well as yourself) for the best feedback.

If we find that telehealth physical therapy is not the right option for you, then you will be refunded the amount you paid for the initial evaluation. Plus, I will try to help guide you where you need to go for the issues you are having.

This will depend on what the diagnosis is, what the goals are that we try to achieve, amongst other factors. However, I understand that life is busy sometimes and finances can be tight. We will talk about what plan works best for you given your circumstances and go from there!

If you need to cancel or reschedule an appointment I will do my best to make that happen without any extra cost to you. For an evaluation, you may have to contact me for this change to occur. However, if you register as a Member (click button in upper right hand corner) you can alter any appointments that you have set up after that point. This will allow you to easily cancel or reschedule your appointments. I recommend registering as a member before making any appointments, but you can choose to register at any point.

Yes! 1. I am now accepting insurance!, 2. if you do not have insurance, we can still discuss your situation and I'll try to find an affordable solution for you. Sign up for the FREE consultation and we can discuss your options. You can also email me at mel@walkupphysicaltherapy.com!

YES! I recently decided to accept insurance. Due to Covid 19, many insurance companies are now reimbursing for telehealth physical therapy! Just message me and we'll see if I am certified with your insurance yet.

Yes. I can only treat patients in the USA and I can only treat patients that live in states I am licensed in. For now, I am only able to treat patients in West Virginia, Maryland, and Virginia. You must be physically located in one of these states for me to treat you. Send me a message if you are interested in my services, but do not live in one of these states. This will be helpful for me to know! I plan to eventually register my business in with other states that I am licensed.

I use Zoom. And no worries, I took a course which showed me how to encript the video, make it HIPPA compliant, and optimize security. You will need to sign up for Zoom on your computer or download the app on your phone at https://zoom.us/. It's free! Be sure you do this well before the appointment time so we can make the most use of your time!